Returns & Exchanges
At Dr. Pen Australia, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unused and unopened products. Our goal is to ensure a smooth transition should you need to exchange an item or request a refund.
Initiate Your Request
Contact our customer support team via the online portal or email with your order number and reason for the return to receive an authorization number.
Prepare the Package
Ensure the item is in its original, unopened packaging with all seals intact, and include a copy of your tax invoice inside the parcel.
Ship to Our Warehouse
Affix the provided return label or send the package via a trackable shipping service to our Australian distribution center for processing.
Inspection and Refund
Once our team inspects the returned goods to confirm they meet our hygiene standards, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing